FAQ

General


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What is Smart Protect?

Smart Protect is parental control and kids monitoring software. All our technology is developed completely in-house and covers Android, iPhone / iPad, Windows and Mac

How long are your contracts?

It is one time fee on selected plan, and we do not charge you automatically. You need to renew your account manually if you wish to keep the service.

Is this illegal? Yes, it’s my kid, but do I have the right to use this?

Parents and legal guardians have the right to know where their children are at all times. This is completely supported by the courts and legal system. It is in fact, neglect and abuse, to NOT know where your child is at all times.

You want to know they are sleeping safely in their beds at night and that you took them to school and they are safe in classes with adult teachers and supervision, and so forth. It is your parental legal right to know where and what your child is doing.

As a parent, your priority is to provide for your children, protect them, and help them grow up into responsible adults. We subscribe to open communication, clear and understandable family rules, empowering parents and protecting children with SmartProtect.

Is this invasive to my child’s privacy?

Children do have privacy rights, just like adults, although because of their minority status, rights of children are limited. Whether three years old, or 13 or 17, knowing where your child is and what they are doing is a parents number one priority, and your parental legal right. 

Children are expected to obey their parents and the legal system supports the parents rights to enforce this (except in instances of parental neglect and abuse). The issue of invading a child’s privacy tends to arise in other areas, like with health records or collecting data, and not in parental rights to protect their children.

How will this help me and my child? Why should I get this?

We live in a world where our personal lives are more and more accessible to anyone and everyone. We live in a world where our children have much more freedom than ever before. There are class and group outings and social gatherings that happen on a much more frequent basis than ‘back in the day’. At the same time, kids don’t even need to leave the house to hang out and socialize with friends as they can easily do so online.

For a while we have given our children simple mobile phones – even children as young as six – so they can contact us if they’re in trouble or need us. But phones have evolved into smartphones, with the ability to send and receive pictures and texts. Most of the phones our children use, now and in the future, have internet access, SMS, MMS, IM and email. Yes, using a system where you control their access and content – just like you do at home on the computer – is helpful to your child.

This kind of control keeps you informed, keeps you up to date with your child, and gives you the peace of mind you deserve. It’s up to you to decide how much control you want or need. Smart Protect gives you the ability to choose how involved you want or need to be.

Child access to email, phone calls, SMS are all privileges but are increasingly becoming a must-have item even for them to socially interact with family and friends. We live in a world where electronic communication is so easy and important. Being able to monitor who your child is in contact with is vital and may just be a life-saver too.

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Give us a call or stop by our door anytime, we try to answer all enquiries within 24 hours on business days.

We are open from 9am – 5pm week days.


Istanbul / Turkey

P: +90 (539) 456-7890