PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
In case you have technical issues with the Software, which cannot be fixed by the customer support centre, you may be eligible for a full refund in accordance with the Refund Policy outlined below. However, we are convinced that most claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected]
We work hard to make sure that customers are satisfied, so before you request a refund, we require you to contact us to explain the problem. In many cases, the customer is happy to continue.
This policy is primarily designed to give the customer peace of mind and their money back if they are unable to install or activate the product for any reason outside their control.
If a customer has installed, activated and received data from the product, but is still not satisfied we are able to refund to ensure that our customers remain happy.
You are required to send your refund request to [email protected]
We do not accept refund requests made via Live Chat or by telephone.
The refund decision shall be made up to three business days.
On the refund request form, you need to provide your name, email, activation code and confirmation of account deletion including all logs if there is any.
The billing department will review your request. Refunds are processed Monday through Friday. Any refund requested on a Friday or during holiday periods will be processed the following working day.
After we approve the refund request, you should receive a confirmation email.
Once you get the approval email, the rest of the process is executed and controlled by your bank or credit card company. Refunds usually take 10 business days to appear on your statement.
We are sorry, but it’s not possible to get a refund after the 10-day refund policy ends.
Some customers are unreasonable and request refunds after using the product for a long period of time, or claim that the purchase was not authorised and then try to apply a chargeback or dispute.
As our support is the best and most generous in any industry, there should be no need to resort to such behaviour. You have an option even after the 10-day refund policy ends.
If you are not able to install Smart Protect, you can ask the support team to freeze your subscription. Freeze of an account can be requested only if the account has never been activated. You can keep your account frozen for up to 2 years. You can re-enable your account anytime by contacting us.